Terms & Conditions

General Terms - LEDsale.co.uk

About LEDsale.se LEDsale.co.uk is owned by WePack AB.
WePack AB
Volframgatan 3
21364 Malmö
Sweden

Phone: +46 (0) 40 222 900 
Organization number: 556865-7539 
VAT number / VAT number: SE556865753901  

Terms of ordering:

LEDsale.co.uk does not accept orders made by persons under the age 18 years old without parent or guardians approval.  

Product information:

At LEDsale.co.uk you will find information about the products' most important features. For further information, or questions about existing products other than what is stated, please send an email to [email protected] Remember product information is subject to any printing errors, price changes and sold out items.   

Contact:

You can contact us by phone: 040-66 88 008 (open 9:00 - 16:00) You can also send an e-mail to [email protected] We normally respond to an email within 48 hours.  

Payment:

Payment can only be made with the following payment methods: Visa / MasterCard. The amount will be deducted from your account as soon as the item is ordered from LEDsale. The account information you provide when purchasing goods will be sent directly to our payment service in encrypted form (SSL) as just you and our payment service. Thus, there is no third party who sees or stores information about you. PayPal. The amount will be deducted from your account as soon as the item is ordered from LEDsale. The account information you provide when purchasing goods will be sent directly to PayPal in encrypted form (SSL) as only you, our payment service and Paypal can read. Thus, there is no third party who sees or stores information about you. Klarna-invoice. Pay in 14 days. An additional fee of 49 SEK is added to this option. Klarna performs a credit check at the time of order. You can read more about Klaren's billing terms here

Clear conditions

Billmate-invoice. Pay in 30 days. An additional fee of SEK 0 (NEED AMOUNT) is added to this option. Billmate performs a credit check at the time of order. You can read more about Billmate's billing terms here.The bank or credit information you provide when purchasing goods will be sent directly in encrypted form (SSL) as only you and our payment service that can be read. Thus, no one else sees or stores the information. SSL stands for Secure Socket Layer, a cryptographic internet protocol developed by Netscape, which encrypts all information and makes it unreadable to third parties. SSL and TSL have been used since the 1990s on several websites to protect sensitive data. Most often, you see HTTPS in the address when a page is encrypted. We store our customers' personal information in accordance with PUL.  

Delivery:

Delivery takes place with Postnord. We ship to all of Europe. Shipping costs are clearly stated on order, as well as on order confirmation / invoice. Delivery will take place to the nearest delivery point. If you order before 15:00 (Monday to Friday), your order will be sent the same day and you can usually retrieve it within a few days. If your order is delayed, you will always be notified of the delay and estimated delivery time by e-mail. In case of sold goods, the customer will be notified immediately and the amount will be refunded immediately by LEDsale.  

Return Policy:

You have 30 days' right of withdrawal on all goods purchased from LEDsale. This deadline is valid from delivery of the goods. You must return the item at your own expense to the following address:
WePack AB
Volframgatan 3
21364 Malmö
Sweden

On return, we recommend using Postnord - no alternative package distributors. We like to use Postnord because it allows you to track the package if it would be lost during the return shipping. We accept no liability for lost returns. You should ship the product well packaged - together with a copy of the invoice. Express clearly, in writing that you want to exercise your right to cancel and return the order to get the purchase price refunded. You can benefit from the Consumer Agency's regret form.
Goods returned with a receipt or non-compliance are denied. In order for us to accept your return, the packaging may be broken, but the product must be in full condition and have not been used. At a received return, we perform a sales evaluation of the product's resale value and unless the product can be sold at normal price, the refund can be done with a price deduction of up to 100%. If you use your right of withdrawal, you will receive your money back within 14 days of receipt of the product or when you have provided proof of return of the goods. The refund will be made using the same payment method used for purchase. If this cannot be done, you must approve an alternative repayment solution.  

Complaint and Seller's Warranty:

Complaints Policy  You are entitled to raise a complaint on a product if it does not meet the specifications and features promised or the requirements imposed by law. You have three years' right of complaint according to the Consumer Buying Act. A notification to us should be made within 2 months of purchase of the product(s). In case of a complaint, you will be compensated for any shipping costs and other costs incurred in connection with the complaint, such as gasoline costs, parking costs, telephone charges and such like. In case of any dispute, LEDsale follows the recommendations of the General Complaints Board (ARN).  

LEDsales warranty

LEDsale.co.uk has 2 years warranty on all our products.  This covers manufacturing and material which can be detected during normal use. The warranty does not cover defects, damage or wear and tear that is directly or indirectly caused by misuse, poor maintenance, violence, tampering or unauthorized intervention. Complaints about defects identified during normal use of the product must  be reported within a reasonable time. Please indicate on request and show the error. The goods can then be returned for repair, exchange or possibly credit by agreement. In conjunction with returns repayment shipping cost can also be refunded depending on cost of shipping. LEDsale does not cover consequential damage to connected accessories and / or indirect damage, such as loss of profits, business interruptions, data loss, installation costs, and such like. If the complaint proves to be unfounded or errors that are not covered by the warranty, there will be an inspection fee of 50SEK and shipping charge.

Returns:

Returns are sent to the following address:
WePack AB
Volframgatan 3
21364 Malmö
Sweden

When returning the product, indicate what the problem is as detailed as possible. Please use our RMA form for your application. This is not a requirement, but it speeds up the process for us. Note: We do not accept packages sent by post or similar. Keep in mind that the product must always be returned in a protective package. Make sure you receive a receipt for delivery, so we can refund your shipping costs. We will send an email when a customer regrets or returns a purchase. If you sent a product for return or complaint, you will always receive an e-mail when we have received the product. The email contains information about the current process to handle your return / complaint. In case of an approved complaint, any shipping costs will be refunded. Refunds will be made within 14 days of receipt of the product All repayments are made using the same payment method used at the time of purchase. If this cannot be done, you must approve an alternative repayment solution.  

Shipping:

When purchasing at LEDsale.co.uk, shipping costs are clearly stated on order.  

Privacy:

Cookies LEDsale uses cookies to improve site functionality. Cookies were invented by Netscape and used to remember which products are in the shopping cart when shopping on the site. These cookies are deleted when the user logs out or closes his browser. LEDsale.co.uk uses anonymous user statistics.  

Statistics

A statistics system collects information that can provide a statistical view of how many visitors a site has had, where they come from, what part of the site they use etc. At LEDsale.co.uk, logged statistics are used solely for optimizing the site and its features. Statistics are thus used to increase user friendliness.  

Online Payment

So that we can deliver the ordered items to you, it is necessary to register certain information, such as: name, address, phone number, e-mail address, etc. This information is required to complete a purchase and is only available to LEDsale.co.uk. The information will not be used for marketing and will never be passed on to a third party.   

Personal information

We store our customers' personal information in accordance with PUL. You always have the opportunity to know exactly what information we have about you. You only need to send an email to [email protected], enter your name and address to find out what personal information is stored about you. Within 10 days, you will receive an email from LEDsale.co.uk (WePack AB) containing all the information we have. If you want us to delete this information it should be clearly stated in your e-mail.